Domestic & International parcels are currently experiencing delays. Australia currently has delays of approx 3 days. International packages are delayed by appprox 2 weeks due to the shortage of passenger planes, please note this could change without any notice.
Standard Postage - $7.95 (Free for orders over $100)
If you wish to cancel your order, please email us (firstname.lastname@example.org) and we will see what we can do for you. Unfortunately if we have already begun making your order you cannot cancel.
Returns & Faulty Items
At Bonnie & Baxter we want you to be 100% satisfied, but as our Handmade products are custom made to each order, we can only exchange or refund damaged goods. We happily will accept returns of our Active Wear range, once the original unworn items are received back, you will be issued a refund in the form of a store credit which can be used to repurchase any products. The refund will be the purchase price of the items, not including any postage costs. Unfortunately, if you received a discount at the time of purchasing and that discount is no longer available, we are unable to give you that discount again for the repurchase.
Faulty items must be reported within the first 30 days of receiving your order, after this any damage is considered wear & tear.
If your order arrives and you notice you ordered the incorrect size of your Handmade items, unfortunately we cannot provide a refund or swap - so please double check your sizing!
If a parcel is returned due to failure to collect, once the parcel has been received back, we will cancel the order and refund you less the actual postage paid by Bonnie & Baxter. If your order included Handmade items, these will only be refunded 50% as they are custom items made for you.
Please ensure you measure your dog before purchasing to avoid any disappointment of the Bandana not fitting - we do not accept returns due to wrong size as each one is handmade to order.
Due to the nature of handmade items, please note that sizing may vary slightly and as no two cuts of fabric are the same, pattern placement may vary.
Spot clean or hand wash to help your new bandana last longer then cool iron, avoid ironing the cork label.
While your new bandana may be too stylish to take off, we recommend removing it from rough play dates, sleep time or muddy adventures to avoid excess dirt or staining. Please do not leave on your pet while unsupervised.