SHIPPING & RETURN DETAILS
SHIPPING
Time before your order will be shipped:
Please allow between 5-12 business days for your order to be made and taken to the post office. I make all orders that were placed the previous week, so if you order Mon-Sun, I will start to make it on the next Monday and generally get to the post office on Friday or Saturday.
Australia Only
Your order will be posted through Australia Post as a tracked parcel, please check their website for accurate times for your city. All orders are shipped from Orange, NSW which is a rural area so please take this into consideration when checking postage eta times on Aus Post.
International
Items will be sent via DHL with tracking and is weight based starting at AUS $8.95. Total amounts will be calculated on checkout.Target delivery dates are based on historic performance and are subject to changes without prior notice.
Any delay at the destination countries is beyond the control of DHL. Delivery to areas outside of major cities, or where your shipment is dutiable or held at customs may take longer.
Customs Fee:
Rarely, an International Package may be held by customs which then produces a customs fee - we do not take any responsibility for this payment and it is up to the customer to pay this fee.
RETURNS
I do accept returns or exchanges for up to 7 days after delivery for change of mind at your expense to post back and for the new item to be posted. Please email me to arrange this. Refunds will be issued upon return of items and being in brand new condition, and the refund will be on the item purchase price, not the postage charge.
If the item is faulty, please email me straight away and I will arrange a replacement or refund with you.