SHIPPING
COVID-19 UPDATE
Domestic & International parcels are currently experiencing delays. Australia currently has delays of approx 3 days. International packages are delayed by appprox 2 weeks due to the shortage of passenger planes, please note this could change without any notice.
Time before your order will be shipped:
Please allow approx 2 weeks for your Handmade items to be made and taken to the post office. I make all orders that were placed the previous week, so if you order Mon-Sun, I will start to make it on the next Monday and generally get to the post office on Friday or Saturday.
Active Wear items will be shipped within 3 business days. If you order with Handmade items, then they will all be shipped together once the Handmade products are made.
These processing times my increase during holiday seasons and sales events.
We select for the parcel to be left without a signature if you are not home. If you would like the package to be delivered with a signature please leave me a note in the comments section on checkout.
Australia Only
Standard Postage - $7.95 (Free for orders over $150)
Express Post - $11.95
Your order will be posted through Australia Post as a tracked parcel, please check their website for accurate times for your city.
All orders are shipped from Sunshine Coast, QLD.
Not all countries will be calculated on checkout. Please email me with your full address if you are unable to checkout and I will provide a quote based on the country you live in.
Items will be sent via Australia Post with tracking.
Target delivery dates are based on historic performance and are subject to changes without prior notice.
Any delay at the destination countries is beyond the control of Bonnie & Baxter. Delivery to areas outside of major cities, or where your shipment is dutiable or held at customs may take longer.
Customs Fee:
International Packages may be held by customs which then produces a customs fee - we do not take any responsibility for this payment and it is up to the customer to pay this fee. If a parcel is returned due to failure to pay customs charges, once the parcel has been received back, we will cancel the order and refund you less the actual postage paid by Bonnie & Baxter. If your order included Handmade items, these will only be refunded 50% as they are custom items made for you.
RETURNS
Cancellation
If you wish to cancel your order, please email us (hello@bonnieandbaxter.com) and we will see what we can do for you. Unfortunately if we have already begun making your order you cannot cancel.
Returns & Faulty Items
At Bonnie & Baxter we want you to be 100% satisfied, but as our Handmade products are custom made to each order, we can only exchange or refund damaged goods. We happily will accept returns of our Active Wear range, once the original unworn items are received back, you will be issued a refund in the form of a store credit which can be used to repurchase any products. The refund will be the purchase price of the items, not including any postage costs. Unfortunately, if you received a discount at the time of purchasing and that discount is no longer available, we are unable to give you that discount again for the repurchase.
Faulty items must be reported within the first 30 days of receiving your order, after this any damage is considered wear & tear.
If your order arrives and you notice you ordered the incorrect size of your Handmade items, unfortunately we cannot provide a refund or swap - so please double check your sizing!
Unclaimed Parcels
If a parcel is returned due to failure to collect, once the parcel has been received back, we will cancel the order and refund you less the actual postage paid by Bonnie & Baxter. If your order included Handmade items, these will only be refunded 50% as they are custom items made for you.
Lost/Stolen Items:
In the unlikely case of your package being lost or stolen, please email me as soon possible.