XMAS CUT OFF DATES: AUS - DEC 2ND, INTERNATIONAL NOV 14TH, INTERNATIONAL EXPRESS NOV 25TH

SHIPPING & RETURN DETAILS

SHIPPING

Time before your order will be shipped:
Please allow between 5-12 business days for your order to be made and taken to the post office. I make all orders that were placed the previous week, so if you order Mon-Sun, I will start to make it on the next Monday and generally get to the post office on Friday or Saturday. 
 

Australia Only

 

Your order will be posted through Australia Post as a tracked parcel, please check their website for accurate times for your city. All orders are shipped from Orange, NSW which is a rural area so please take this into consideration when checking postage eta times on Aus Post.

 

International

Items will be sent via DHL with tracking and is weight based starting at AUS $8.95. Total amounts will be calculated on checkout.
Target delivery dates are based on historic performance and are subject to changes without prior notice.
 Any delay at the destination countries is beyond the control of DHL. Delivery to areas outside of major cities, or where your shipment is dutiable or held at customs may take longer.
Customs Fee:
Rarely, an International Package may be held by customs which then produces a customs fee - we do not take any responsibility for this payment and it is up to the customer to pay this fee.
 

RETURNS

Cancelation
If you wish to cancel your order, please email us (hello@bonnieandbaxter.com) and we will see what we can do for you. Unfortunately if we have already begun making your order you cannot cancel.

Returns 
At Bonnie & Baxter we want you to be 100% satisfied, but as our products are custom made to each order, we can only refund damaged goods. Faulty merchandise may be returned for a full refund, exchange of purchase or replacement product. If your order arrives and you notice you ordered the incorrect size, unfortunately we cannot provide a refund or swap - so please double check your sizing!

For faulty items - You must contact us within 2 days of delivery and ship the item back to us within 14 days.

 

Lost/Stolen Items:
In the unlikely case of your package being lost or stolen, we are happy to refund you HALF of the cost you paid for the lost items, but not postage (at least one week after the date of expected arrival). Unfortunately if your package is lost or stolen, this is out of our control so we cannot provide a new replacement product for you as we would be working for free & covering the cost for the materials ourselves. For example, if you purchase a small bandana @ $22, and pay $2.99 postage and it goes missing, we will refund you $11 only and you can either place a new order or not

*All prices listed on the website are excluding 10% GST charge, this will be added at the checkout*