Domestic & International parcels are currently experiencing delays. Australia currently has delays of approx 3 days. International packages are delayed by appprox 2 weeks due to the shortage of passenger planes, please note this could change without any notice.
Standard Postage - $7.95 (Free for orders over $100)
If you wish to cancel your order, please email us (firstname.lastname@example.org) and we will see what we can do for you. Unfortunately if we have already begun making your order you cannot cancel.
At Bonnie & Baxter we want you to be 100% satisfied, but as our products are custom made to each order, we can only exchange or refund damaged goods.
Faulty items must be reported within the first 30 days of receiving your order, after this any damage is considered wear & tear.
If your order arrives and you notice you ordered the incorrect size, unfortunately we cannot provide a refund or swap - so please double check your sizing!
If you fail to collect your parcel and it is returned to sender, I can arrange to be posted again at buyers expense or will refund the order minus the postage cost.
Please note - we do not accept returns as each one is handmade to order.
Due to the nature of handmade items, please note that sizing may vary slightly and as no two cuts of fabric are the same, pattern placement may vary.
Spot clean or hand wash to help your leash last longer. Use a fabric stain remover for more stubborn stains (avoiding hardware).